Skip to main content

This website uses cookies to ensure you get the best experience.

Stride Management and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, that is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor

These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site.

Vendors Vimeo, Linkedin, Google
Stride Management · Operations · Stride Management Corporation · Onsite

Call Center Operator

We usually respond within two weeks

Call Center Operator

About Stride

Stride is a full-service lottery and fundraising organization that helps charitable and non-profit organizations generate revenue through professionally managed lottery programs across Canada.

For more than 30 years, Stride has brought together the strategy, marketing, technology, customer service, finance, operations, regulatory expertise, and project management required to plan, launch, and operate successful lottery campaigns. We work with foundations, healthcare organizations, and other mission-driven organizations to generate significant funding for healthcare initiatives, research, and community services.

Call Centre Operator

We are looking to hire numerous employees to join our Call Centre for our upcoming Winter Lottery campaigns. We are ideally looking for people who can commence from November 16th,2026 for a fixed-term project until April 17th,2026. These roles pay $16.30hr with a potential for contract extension beyond this.

What will you be doing?

The Call Centre Operator is the front-line voice of our lottery projects and provides the initial impression to lottery supporters. Operators will take calls for lottery ticket orders, enter purchaser data into the system, verify the data entered, open incoming mail orders, and complete data entry for mail-in orders.

In addition, the role will:

  • Answer phones and respond to customer inquiries.

  • Complete data entry and verify customer lottery ticket order information.

  • Provide ticket purchasers with lottery campaign information as detailed in the project reference binder.

  • Complete Freshdesk support tickets for customer service inquiries.

  • Courtesy Outbound reminder calls.

  • Assist with opening, reviewing, and sorting incoming lottery ticket mail orders.

  • Assist with filing as requested

  • Other duties as assigned.

What skills we would we like you to have:

  • Outstanding customer service skills

  • Exceptional selling skills

  • Previous call centre experience

  • Flexibility, adaptability and reliability

  • Strong problem-solving skills

  • Ability to type quickly and efficiently

Division
Stride Management
Department
Operations
Role
Call Centre Operator
Location
Stride Management Corporation
Employment type
Contract
Office Location
Calgary, Canada
Stride Management · Operations · Stride Management Corporation · Onsite

Call Center Operator

Loading application form

Already working at Stride Management?

Let’s recruit together and find your next colleague.